Troubleshooting Common eSIM Activation Issues

eSIMs are changing the way we connect to mobile networks — no physical SIM card required! But sometimes, activation hiccups can occur. Here’s your ultimate guide to quickly troubleshoot and fix common eSIM problems.

1️⃣ Ensure Your Device Supports eSIM

Check if your smartphone or tablet is compatible with eSIM:

• iPhone: XS, XR, 11, 12, 13, 14, 15 series
• Android: Samsung Galaxy S20+, Google Pixel 3+ and newer

2️⃣ Verify Carrier Support

Not all carriers support eSIM. Confirm your provider allows eSIM activation and request your QR code or activation code via their app or email.

3️⃣ Use the Correct QR Code or Activation Details

• Scan the QR code directly using your device camera
• Ensure the code hasn’t expired
• Enter activation codes manually carefully if required

4️⃣ Restart Your Device 🔄

Many activation issues can be solved by simply restarting your device.

5️⃣ Ensure Stable Internet Connection 🌐

Make sure your device is connected to Wi-Fi or mobile data during activation.

6️⃣ Update Your Device Software

Install the latest OS updates to ensure eSIM compatibility.

7️⃣ Reset Network Settings (Optional)

Resetting network settings can fix stubborn activation issues. Note: this removes Wi-Fi, Bluetooth, and VPN settings.

8️⃣ Contact Us

If all else fails, contact us with:

• Device model & OS version
• Steps you’ve attempted
• QR code or activation code details

✅ Key Takeaways

• eSIMs offer convenience and flexibility
• Most issues are due to device compatibility, network restrictions, or setup errors
• Following these steps usually solves the problem quickly